Plus A$18 no deposit credit
Privacy Policy
Fendiwin9 Casino operates under two Curaçao licences - one issued by Gaming Curaçao (GC) and one by the Curaçao Gaming Authority (CGA) - providing independent regulatory oversight for player protection and fair gaming.
Information we may collect
The information handled by an online casino can vary depending on how you use the website and the services available to you. We may collect information that you provide directly, information created through your activity, and technical information collected when you use the website. We try to collect information that is relevant to operating the service and meeting our responsibilities.
Account and identity information
When you register or manage an account, we may handle details such as your name, date of birth, residential information, contact details, username, account preferences and login information. We may also record information about your responsible gambling settings, communications with support and requests that you make. Some information is needed to create, secure and administer an account.
Verification information
To help confirm identity, eligibility and account ownership, we may request verification documents or other information. This can include documents used to verify identity, age, address or the source of activity where appropriate. Verification information may be reviewed using internal processes or suitable service providers. It is handled for account security, anti-fraud checks, safer gambling processes and compliance with applicable obligations.
Payment and transaction information
We may handle records about deposits, withdrawals, wagers, account balances, payment methods and other transactions connected with your account. Payment information may be processed through payment providers, and we may not receive or store every payment detail in the same way. Transaction records help us provide the service, investigate disputes, detect unusual activity, prevent fraud and meet record-keeping requirements.
Device, usage and cookie information
When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language preferences, approximate location, pages viewed, links used, dates and times of activity, and information about errors or performance. We may also handle cookie identifiers and similar technologies. This information helps us operate the website, keep it secure, understand general usage and improve the player experience.
How we use personal information
Personal information may be used for the following purposes. The particular information used will depend on the service involved, the reason for collection and the nature of your interaction with Fendiwin9 Casino.
- To create, maintain and administer your player account.
- To authenticate you, protect your login details and keep account activity secure.
- To process deposits, withdrawals and other account transactions.
- To carry out identity, age, eligibility, anti-fraud and security checks.
- To detect, prevent and investigate suspicious, unauthorised or unlawful activity.
- To provide customer support, respond to enquiries and resolve complaints or disputes.
- To communicate with you about your account, service messages, security matters and important changes.
- To understand how the website is used and improve its content, features, performance and accessibility.
- To apply responsible gambling tools and respond to requests relating to safer play.
- To meet record-keeping, verification and other legal or compliance obligations.
- To send marketing communications where permitted and where you have chosen to receive them.
We do not need your marketing consent to send essential service communications. For example, we may contact you about account security, verification, transactions, technical issues, changes to this policy or information needed to provide a requested service. Marketing messages are separate from these operational communications, and you can withdraw consent or opt out of marketing at any time.
Sharing information
We may share relevant information with service providers that help operate the website and support players. These providers may assist with hosting, payment processing, identity verification, fraud prevention, customer support, technology, communications, security and analytics. They should receive only information reasonably needed for their role and are expected to handle it securely and appropriately.
Information may also be disclosed where necessary to protect players, the website or other people, to investigate suspected fraud or misuse, to respond to a valid legal request, or to meet an applicable obligation. We do not use personal information for unrelated purposes unless permitted or required. If information is transferred or accessed across borders through a service provider, reasonable steps should be taken to protect it and handle it consistently with applicable privacy requirements.
Cookies and similar technologies
Cookies are small files or identifiers placed on your device when you visit a website. Some are necessary for core functions, such as keeping you signed in during a session, remembering security settings, supporting navigation and helping prevent misuse. Other cookies or similar technologies may help us understand website traffic, remember preferences, measure performance or provide more relevant communications.
Cookies may be session-based and expire when you close your browser, or they may remain for longer to remember selected preferences. The information collected through cookies is generally linked to your device, browser or account activity rather than being used alone to identify you. Where cookies are connected with account information, they are handled as personal information.
You can manage, block or delete cookies through your browser settings. Most browsers allow you to review stored cookies and choose whether to accept them. If you disable cookies, some website functions may not work as intended, and you may need to repeat preferences or sign-in steps. Cookie controls may not remove information already collected for legitimate operational, security or legal purposes.
Security, storage and retention
We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure authentication practices, monitoring, staff procedures, encryption or other safeguards appropriate to the information and the risks involved. No online service can guarantee complete security, so you should use a strong password, keep your login details private and contact support promptly if you suspect unauthorised activity.
Personal information may be stored in electronic systems operated by us or by service providers working on our behalf. Access is limited to people and providers who need the information for an appropriate purpose. We may combine information from different parts of the service where this is necessary to manage an account, confirm activity, protect security, provide support or meet our obligations.
We keep information only for as long as it is reasonably needed for the purpose for which it was collected, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed, anonymised or de-identified, subject to technical, legal and operational requirements.
Closing an account does not necessarily result in the immediate removal of every record. We may retain limited information to prevent repeat misuse, resolve disputes, demonstrate compliance, enforce terms, complete financial reconciliation or respond to legal requests. Retained information will continue to be handled with appropriate safeguards and will not be kept longer than reasonably necessary for the relevant purpose or required period.
Your privacy rights and how to contact us
You may have rights in relation to the personal information we hold about you. These rights can depend on the circumstances, the information concerned and applicable privacy requirements. We will consider reasonable requests and may need to verify your identity before providing information or making a change. Verification helps protect accounts from unauthorised requests.
- Access: you can ask for access to personal information we hold about you and, where appropriate, information about how it is used or disclosed.
- Correction: you can ask us to correct information that is inaccurate, incomplete or out of date.
- Deletion: you can ask us to delete personal information where it is no longer needed or where deletion is otherwise available. We may need to retain some records for legal, security, dispute-resolution or other legitimate purposes.
- Marketing consent: you can withdraw consent to marketing communications at any time. You can use an unsubscribe option in a marketing message where available or contact us directly. Withdrawing marketing consent will not stop essential account or service communications.
- Questions and complaints: you can contact us if you have a question about this policy, believe your information has been handled improperly, or need help understanding a privacy choice.
To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@fendiwin9casino.best. Please describe your request clearly and provide enough information for us to understand what you need. We may ask for reasonable details to confirm that the request relates to you. We will review the request and respond within a reasonable time, subject to any applicable requirements, exceptions and practical limitations.
If you use the website on behalf of another person, you should do so only with their authority. We may ask for evidence of that authority before responding to a request. If a request cannot be completed in full, we will aim to explain the reason in general terms and identify any available alternative, where appropriate.