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Fendiwin9 Casino Terms & Conditions
Fendiwin9 Casino operates under two Curaçao licences - one issued by Gaming Curaçao (GC) and one by the Curaçao Gaming Authority (CGA) - providing independent regulatory oversight for player protection and fair gaming.
1. General conditions and acceptance
These Terms & Conditions form an agreement between you and Fendiwin9 Casino in relation to your use of the website, account services, games and related features. They apply to all visitors, registered users and players. Additional rules may apply to particular games, promotions, competitions, payment methods or other services. Those rules will be made available where relevant and should be read together with these terms.
By accessing the website or using any service, you confirm that you have read, understood and accepted these terms. If you do not agree with them, you must not register, deposit, play or otherwise use the website. Fendiwin9 Casino may update these terms from time to time. Updated terms will apply from the date they are published, unless a different effective date is stated. You should check this page regularly so that you remain aware of the current conditions.
You are responsible for ensuring that your use of the website is lawful in the place where you live and access the service. Online gambling rules can vary between Australian states and territories and may also change over time. You must not use the website if gambling is prohibited for you, if you are located in a place where the service is not permitted, or if you are subject to a restriction that prevents you from gambling online.
Eligibility
- You must meet the minimum legal gambling age that applies to you and be able to enter into a binding agreement.
- You must provide information that is accurate, complete and kept up to date.
- You must use the website only for your own personal entertainment and not on behalf of another person.
- You must not be self-excluded, restricted or otherwise prohibited from accessing gambling services.
- You must not use the website if doing so would breach any law, court order or other legal obligation.
Fendiwin9 Casino may refuse an application, restrict access or close an account where eligibility cannot be confirmed or where continued use would create a legal, regulatory, security or operational concern.
2. Accounts, identity and account security
You may generally hold only one personal account unless Fendiwin9 Casino expressly allows otherwise. Creating multiple accounts, using another person’s account or allowing another person to use your account is not permitted. An account must be registered in your own name, and the details provided during registration must match your identity and payment information where verification is required.
You are responsible for protecting your username, password, authentication details and devices used to access the account. Do not share your login information with anyone else. You should choose a strong password, keep your software updated and notify Fendiwin9 Casino promptly if you believe your account has been accessed without permission. You remain responsible for activity carried out through your account unless the activity resulted from a confirmed security failure outside your reasonable control.
Identity, age, address, payment method and source-of-funds checks may be required before or after registration. You agree to provide documents or information that are reasonably requested for verification, fraud prevention, responsible gambling, financial crime controls or compliance with applicable law. Verification information must be genuine and must not be altered, misleading or obtained unlawfully.
Account restrictions and closure
Fendiwin9 Casino may suspend, limit or close an account where there is suspected fraud, multiple-account activity, collusion, misuse of a promotion, inaccurate information, payment irregularity, unlawful activity, a responsible gambling concern or a breach of these terms. Access may also be restricted for technical, security, legal or maintenance reasons. Where appropriate, you may be asked to stop using the account while checks are completed.
You may request the closure of your account at any time. Account closure does not remove obligations that arose before closure, including obligations relating to verification, payment reversals, disputed transactions, misuse of the website or unlawful conduct. Any balance will be dealt with in accordance with applicable law, verification requirements and these terms. Amounts connected with suspected fraud, prohibited activity or an invalid transaction may be withheld where legally permitted.
3. Deposits, withdrawals and gameplay
You may use only payment methods that are available through the website and held in your own name, unless an alternative arrangement has been approved in advance. You must not use a payment method without the permission of the account holder. Fendiwin9 Casino may decline, reverse or delay a transaction where the payment method cannot be verified, the transaction appears unusual, the account is subject to review or the transaction would not comply with applicable requirements.
You should deposit only money that you can afford to lose. Deposits must not be made with funds obtained from unlawful activity, fraud or another person without authorisation. You are responsible for checking the amount entered before confirming a transaction. A deposit may be subject to processing by a third-party payment provider, and that provider may apply its own terms, security checks or charges.
Withdrawal requests may be subject to identity checks, payment verification, account review and any applicable game or promotional conditions. A withdrawal may be returned to the original payment method where this is required for security or compliance reasons. Processing times can vary depending on the payment method, verification status, banking processes and other circumstances. No particular processing period is promised unless it is expressly stated in the relevant information.
Games are provided for entertainment and involve risk. Outcomes are determined by the relevant game system and, where applicable, randomised results. You accept the outcome of each completed game round, subject to correction of a technical error or an invalid result. You must not attempt to manipulate, reverse engineer, disrupt or interfere with any game, software, server, network or security feature.
Promotions and bonuses
Any bonus, reward or promotion is subject to separate promotional terms. Those terms may include eligibility rules, expiry conditions, wagering or playthrough requirements, game restrictions, maximum values, withdrawal conditions and other limits. You should read the relevant promotional terms before opting in or using a promotional offer. If promotional terms conflict with these terms, the specific promotional terms will apply only to the extent of that conflict.
Fendiwin9 Casino may cancel, amend or withdraw a promotion where there is a technical error, suspected abuse, misuse, duplicate participation, collusion or a breach of the relevant conditions. A bonus is not a substitute for money management, and accepting a promotion does not change your responsibility to gamble within your means.
4. Responsible use, privacy and legal matters
Responsible gambling
Gambling should be treated as entertainment, not as a way to earn income, recover losses or solve financial problems. Set a budget and time limit before you play, take regular breaks and avoid gambling when you are upset, tired, under the influence of alcohol or making decisions under pressure. Never chase losses or borrow money to gamble.
- Use available deposit, spending, loss or session controls where offered.
- Consider taking a break or closing your account if gambling is no longer enjoyable.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
- Do not ask another person to open or operate an account for you.
- Contact Fendiwin9 Casino through the available website channels if you need help with account restrictions or self-exclusion options.
Privacy and personal information
Personal information is handled in accordance with the applicable privacy information published by Fendiwin9 Casino. Information may be collected and used to provide services, verify identity and age, process transactions, prevent fraud, maintain security, meet legal obligations, manage responsible gambling risks and improve the website. Third-party service providers may process information when required to provide payment, technical, verification or security services.
Prohibited conduct
- Using the website for fraud, money laundering, unlawful activity or any improper purpose.
- Using software, bots, scripts, automated tools or technical methods to obtain an unfair advantage.
- Interfering with the website, games, payment systems, security measures or other users.
- Providing false, stolen, incomplete or misleading information.
- Colluding with another user or attempting to manipulate a game, promotion or result.
- Copying, modifying, distributing or commercially exploiting website content without permission.
Availability, liability and disputes
The website and its content are provided subject to availability. There may be interruptions caused by maintenance, telecommunications issues, software faults, payment providers, events outside reasonable control or other technical circumstances. Fendiwin9 Casino does not guarantee that the website will always be uninterrupted, error-free, secure or available on every device.
To the extent permitted by law, you use the website at your own risk. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law. Subject to those mandatory rights, Fendiwin9 Casino is not responsible for losses caused by your breach of these terms, misuse of the website, unauthorised access resulting from your failure to protect account details, or events outside reasonable control.
If you have a question, complaint or dispute, you should first raise it through the customer support or contact channels made available on the website. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate, but do not send passwords or unnecessary sensitive information. These terms are intended to operate alongside applicable Australian laws, and any mandatory rights or dispute processes available under those laws continue to apply.
If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms, together with any applicable game, payment, privacy and promotional terms, represent the conditions governing your use of Fendiwin9 Casino.